Frequently Asked Questions



Connect Plus is an online quality audit and improvement tool for medical practices. It is an enhanced version of the same tool used by QPA surveyors when they conduct a survey visit for accreditation.

Purchase a licence pack here.
Connect Plus can be used by all members of the practice team as a quality improvement exercise. This includes doctors and practice nurses and gives the practice the opportunity to build a depth of understanding across the practice.
At QPA, we are committed to supporting quality in general practice.

Connect Plus can be used by any practice including general practices not accredited by QPA, specialist practices or primary health services.
Connect Plus is designed to be used in collaboration with all practice team members, from administration to GPs.

The minimum package available to purchase is three licenses, which gives small practices the opportunity to benefit from Connect Plus while still representing excellent value for money.
Connect Plus is an enhanced self assessment and audit tool. It does not provide answers but helps build a service wide understanding and consistency of approach to quality within the practice by asking questions and allowing practices to compare responses.

Practices can choose to use it as they wish and interpretations may vary between surveyors or organisations.
Yes, Connect Plus is not limited to practices engaged in the accreditation cycle and can be used by any general practice, specialist practices and primary healthcare services.
The Connect Plus quality improvement audit tool will provide valuable insight into the comprehension each team member has of practice roles, responsibilities, systems polices and procedures.

Staff engagement, ongoing quality improvement and training are key components to the success of any health service.

Connect Plus identifies gaps in understanding that enables efficient allocation of time and resources directly where needed most.
Too often, achieving and maintaining accreditation is delegated to one or two practice team members only. Engaging all practice staff to participate in the Connect Plus Quality Improvement audit tool cultivates shared ownership and accountability for practice systems, policies and procedures, and engages the entire practice team in understanding and maintaining compliance requirements

This collaborative approach forms the foundations of a culture of engagement and continual quality improvement.
Connect Plus is the perfect tool for assisting to identify further training and education needs of all staff, particularly casual and part time team members.
From the dashboard, click on the three lines to the left of CONNECT+ in the top left hand corner and select Account Setup from the drop down menu.

From here you can select click on +ADD to the right of “Find Practices” to add new practice locations, and +ADD to the right of USERS to add users. If you have already added a practice or a user the system will not allow you to duplicate them.
From the dashboard, click on the three lines to the left of Connect Plus in the top left hand corner and select Account Setup from the drop down menu. Enter a practice name in the search bar and all users associated with that location will appear below.
Connect Plus is designed to be simple and easy to use. As a online tool it is accessible to all users from any computer at any time, with all activity autosaved, the 180 day timeframe supports users to actively engage in completion of the audit in a measured and rewarding way.
Once you have set up your account and added your practice information, simply add each user and assign them to a practice location (if more than one practice), then ask them to register for an account.

When they enter their email address the information will be matched automatically by the system.
Upon expiry of a license period the system will automatically email you a copy of your collaborative reports to keep for your records.

Reports can also be downloaded and saved at any stage throughout the 180 day period, and a PDF report collating all responses can be downloaded for each individual user once the completed Quality Improvement Audit is submitted.
For further information contact QPA (details below). We can provide further support, advice or action plan on a fee for service basis.
Call the QPA office on 02 6944 4042 or email connectplus@gpa.net.au and we will be able to assist you.